HP Sure Click Error

Error message: The file originated from an untrusted location and might be unsafe. [AND] MS Office has timed out while receiving or sending data, please close the window and attempt the operation again.

HP Sure Click Untrusted Location

Description: This will occur after attempting to open a new cube file (e.g. EBM Office Bridge file). The user will see the first error message above. From there, they'll select "Remove Protection" which then closes and reopens Excel. When Excel reopens, the user is prompted for credentials, which when entered will result in a timeout and won't actually work. 

Solution: Remove HP Sure Click from the machine and try again.