Troubleshooting potential issues with the EBM Excel Add-In is crucial for maintaining smooth operations and maximizing productivity. This guide provides valuable insights into common challenges you may encounter and offers effective solutions to overcome them. By understanding these troubleshooting techniques, you can swiftly address any issues that arise, ensuring uninterrupted workflow and optimal performance. For the full guide, follow this link.
This article contains the following troubleshooting advice:
- Refresh, restart, reboot
- Troubleshooting access or login issues
- Unhiding the add-in from Excel
- Enabling the add-in if disabled
- What to do if the add-in is unregistered
- Troubleshooting deleted add-in files
- Reinstalling the add-in
- File size best practices
Troubleshooting the EBM Excel Add-In
Encounter any challenges or questions? Document them for review. Here are some common issues and troubleshooting suggestions.
Quit and Restart:
First rule of thumb with Excel before continuing to troubleshoot is to quit Excel and restart your machine. Please try that before continuing to troubleshoot.
Login and Access Issues:
- For issues with Microsoft sign-on, MFA, or security during installation/uninstallation, check our Multi Factor Authentication guide and contact your internal IT support team.
- Confirm Website Access: Verify access to your designated EBM URL provided by your Blue Ops rep. Use your provided login credentials or follow the Microsoft Multi-Factor Authentication (MFA) process to sign in.
EBM Add-in is Hidden:
Confirm that the COM Add-In is not hidden in your Excel Ribbon. Right-click on the ribbon to access Excel options settings. Choose "Customize Ribbon" and ensure "EBM Office Bridge" is selected and not hidden.
EBM Add-In is Disabled:
Check to see if the COM Add-In is disabled in Excel and re-enable it.
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- Navigate to File > Options > Add-Ins
- Under "Manage" at the bottom, toggle to Disabled Items and select Go.
- If EBMOfficeBridge appears in this list, click Enable.
- Navigate to File > Options > Add-Ins
EBM Add-In is Unregistered:
This may occur during installation errors, such as if the machine is restarted early during install. Check Control Panel for Add-In registration and provide details to EBM support.
EBM Add-In Files are Deleted:
Antivirus software may cause this issue. Locate plugin file folder (ebmofficebridge.msi) using Windows Explorer based on the file path location found in Excel > File > Options > Add-Ins > EBMOfficeBridge. If any files are missing from the folder, uninstall the application, and then delete the below folder, then attempt to reinstall. For additional assistance inform EBM support.
Reinstall EBM Add-In:
If all else fails, reinstall the program. First you must uninstall it from your machine. Then proceed by reinstalling the application. If encountering difficulties uninstalling or reinstalling the latest version of the add-in, ensure all Excel files are closed before proceeding.
File Size Considerations:
Files over 50 MB may cause issues; over 100 MB will always result in problems. Be cautious with formatting to prevent unnecessary file size growth.
Explore additional information on file size management and best practices.
By following the recommended steps and solutions outlined in this guide, you can efficiently resolve any challenges that may arise, ensuring seamless integration and optimal functionality. Remember to stay informed about file size considerations and explore additional resources for managing Excel files effectively. If further assistance is needed, don't hesitate to reach out to our support team for personalized guidance and support.
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