Onboarding
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EBM Excel Add-In: Installation Instructions
Installing the EBM Excel Add-In is a straightforward process that...
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Upgrading to the EBM Excel Add-In: Full Installation and Troubleshooting Guide
EBM Software applications connect your data from Diligent and the d...
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EBM Excel Add-in: Background and Benefits
Understand the origins, functionalities, practical applications, a...
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EBM Excel Add-In: How it Works
This brief guide explains the functionality of the EBM Excel Add-...
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EBM Excel Add-In: Login Methods
This guide introduces you to Microsoft Shared Authentication, a sy...
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EBM Excel Add-In: Troubleshooting
Troubleshooting potential issues with the EBM Excel Add-In is cru...
Get Started
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Diligent Glossary
This glossary gives users a comprehensive list of terms, concepts,...
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Excel Shortcuts and Formulas
EBM Commonly Used Shortcut Keys Action Keystroke...
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How do I reset or change my password?
Password Reset Forgetting your password is a problem as old as is t...
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How do I submit a question to EBM Support?
To submit a ticket you must fill out the new request form. ...
Cubes
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Cube Overview
What is a Data Cube? A data cube is a live window into your datab...
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Diligent Cube Troubleshooting
You may encounter a myriad of error messages when using Microsoft ...
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How do I create a Trusted Location in Excel?
EBM Software applications require Excel to trust its connection to ...
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Accessing & Modifying Data Cubes
This article provides a few basic tips and tric...
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Cube Updater
Connection issues with Microsoft Office are sometimes inevitable bu...
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How do I fix a stale or broken file?
Why isn't my file working? Most of our users do the majority of the...
Reporting
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File Upload Center
Note: This function is typically managed by your Blue Ops represent...
Administration
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Adding a level to an existing hierarchy
Note: This function is typically managed by your Blue Ops represent...
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Hierarchy Management
Note: This function is typically managed by your Blue Ops represent...
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How do I add a new hierarchy?
Note: This function is typically managed by your Blue Ops represent...
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How do I export large amounts of data?
Exporting data in Diligent Exporting data can be useful for provid...
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Managing Unassigned Hierarchy Elements
Note: This function is typically managed by your Blue Ops represent...
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Scenario Management Overview
Note: This function is typically managed by your Blue Ops represent...
Troubleshooting
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Automation, UserForm, Analysis Services, VBA Errors
Error message: UserForm_Initialize - - 2147467259 Automation error ...
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Blank Excel Ribbon
Error message: No error message. In Excel, the ribbon at the top wi...
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Cancelled by User Error
Error message: Operation cancelled by user. Error when attempting t...
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Connection Cannot Be Made
Error message: Either a connection cannot be made to the server or ...
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Cube Requires Analysis Services Connection
Error message: Analysis Services Connection 14.0 - This wizard will...
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Cube Session Timeout or Cube Structure Rebuild
Error message: XML for Analysis parser: The 'xxx' session ID cannot...