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This brief guide explains the functionality of the EBM Excel Add-In. As businesses evolve, so do their technological needs. With the EBM Excel Add-In, we aim to enhance your workflow while optimi...

Your EBM or BlueOps rep will handle most of your setup and onboarding procedures right away, but here are some common recommendations when first getting started with Diligent. Set Up Your Team Cl...

Error message: We couldn't get data from an external data source. Please try again later. If the problem persists, please contact the administrator for the external data source. Here is the error m...

This article provides a few basic tips and tricks for getting starting using Diligent data cubes in Excel. This article contains the following topics: Data Cube Access Getting ...

To submit a ticket you must fill out the new request form. Go to the new request page: Submit a request – EBM Software Fill out the form Email address: Enter your email address. Wh...

Password Reset Forgetting your password is a problem as old as is the internet. Luckily, we've made resetting your password an easy task that you can do yourself.  On the Diligent login page, ent...

Note: Updated as of 6/1/22. For the change notes and full description on Microsoft.com follow this link. To skip to what you should do about it, click here. This article contains the following to...

Why isn't my file working? Most of our users do the majority of their work in Excel (as do we!), and with that comes a multitude of limitations. Files break or become too big, connections get old, ...

Connection issues with Microsoft Office are sometimes inevitable but many errors can be resolved using the Diligent Cube Updater, which is found via the 'Analyze' tab in the Diligent user interface...

EBM Commonly Used Shortcut Keys           Action Keystroke   Action Keystroke Essential     Formatting Cells    Toggle Screens Alt Tab   Go into Cell F2 Copy / Cut Ctrl C / Ctrl X   ...